International Associates (IA) are a leading provider of assessment, inspection, certification and training services. Operating from our head office in Glasgow, Scotland we have a Network of International Offices around the world with Regional Offices in Ireland and Thailand, as well as a Network of Auditors around the world.
The organisation was originally founded in 2016 and registered as a private company limited by shares in Scotland, however, all Senior Management working within IA have over 25 years’ experience in the auditing and inspection areas.
We pride ourselves on our I.T. infrastructure, which has been designed to make things more accessible to our clients and to ensure that out auditors are working as efficiently as possible in the field. Both of these activities ensure that we are competitive in the market place and do not have the burden of bureaucracy weighing us down.
Benefits of Using International Associates
Independent & Self Financing
International Associates Limited does not receive funding from the government or any other source. Our income comes from client fees alone. This dependence on the market ensures our fees are competitively priced and our service attractive.
All senior management are also qualified lead auditors who have extensive practical Quality Assurance experience from careers in industry. This gives an in-depth knowledge of the problems industry faces and client assessment demands.
Modern & Progressive
We are forward thinking. Our approach to the market and client service is a modern one. Our on-line systems ensure that bureaucracy is kept to a minimum thus reducing the possibility of mistakes and ensuring turnaround of certificates is efficient.
Understanding & Responsive
Being self-financing, depends on our clients. We understand their needs and feelings and welcome their comments. Client feedback is also integrated into our business planning systems and procedures.
Systems & Controls
Defining the manner in which audits are conducted. Audits are planned prior to arrival on-site and auditors briefed. The activities to be performed follow a scheduled timetable which is given to the client well in advance of the audit date.
The entire audit is carried out in a manner to ensure client satisfaction with our service. Any complaints received are reviewed by our independent Impartiality Committee made up of industry experts.
Electronic Data Transfer
We use data synchronisation through our online portal throughout the entire certification process which greatly improves efficiency and reduces time and costs.
We have an online portal for clients to access their records from any location, without the need to make data requests.
Our audit teams are not only well qualified to carry out the assessment, they also have industry experience and knowledge in the client’s business sector. They understand the problems people may have and can suggest possible solutions to help improve the system.
On completing the audit, a meeting is held with the client during which the results are explained. The client is asked to confirm the findings and is given opportunity to clarify any misunderstandings affecting the result. All clients have the right to make a complaint about our service or lodge an appeal regarding the findings. All complaints and appeals are reviewed by the IA impartiality committee.
Internationally Accepted Certification
Our certificates are recognised worldwide and accepted by the governments of all the major trading nations of the world.
Online Certification Check
We are currently developing a web based certification verification system, which will allow the validity of certificates to verified.
The most fundamental of all our work principles is that if the client is happy, then we’re too. Too often, we hear that clients have not got timely responses to a request for assessments. We work hard to ensure we have the necessary resources in place to service our clients in a timely manner.
We offer a value added service that not only encompasses the assessment of your systems.
We believe in giving a great service whilst also maintaining a competitive cost structure. We do this by operation a lean flat management company allowing you to deal with the decision makers
Many businesses feel hampered by overly complex systems, with document trails that simply confuse and frustrate. We believe in a ‘Keep it Simple’ approach which creates clear, straightforward management system assessments that support your business. By continually reviewing our services, we ensure our processes always work efficiently for you.