If the client is not in agreement with the Auditor’s recommendations after an Assessment or Surveillance, then he is at liberty to lodge an appeal with the Quality Manager of IA. The Client shall support his reasons with objective evidence. All appeals will be heard by the impartiality committee. The Subcommittee may hear evidence from the client’s representative and the relevant Auditor. The decision of the Subcommittee is final and binding on both the Client and IA. No counterclaim will be allowed by either party. No costs, for whatever reason, will be allowed to either party as a result of an appeal.
The most fundamental of all our work principles is that if the client is happy, then were too. Too often, we hear that clients have not received timely responses to a request for assessments. We work hard to ensure we have the necessary resources in place to service our clients in a timely manner.
We offer a value-added service that not only encompasses the assessment of your systems.
We believe in giving a great service while also maintaining a competitive cost structure. We do this by operation a lean flat management company allowing you to deal with the decision makers.
Many businesses feel hampered by overly complex systems, with document trails that simply confuse and frustrate. We believe in a ‘Keep it Simple’ approach which creates clear, straightforward management system assessments that support your business. By continually reviewing our services, we ensure our processes always work efficiently for you.